Frequently Asked Questions
Do you have questions about your Routine order? We have answers:
- How do I know my order has been placed?
- How can I check the status of my order?
- I lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?
- When should I expect my order to arrive?
- Can I cancel an order after it has been submitted?
- Do I need to call and get an RA Number to return an item?
- Do you have a printed catalog?
- Do you ship to APO / FPO addresses?
- Do you charge sales tax?
- Do you ship outside of the United States?
- Is there an extra charge for Alaska and Hawaii orders?
When you complete your order online, an order number will be displayed. We will also email you an order confirmation minutes after you complete your order. This email will have the order number for your reference and confirm the product you ordered. Please note you will receive a second email from us once the item(s) have been shipped from our distribution center. The second email will contain your tracking number and will be sent around 9:00 pm CST the day you place your order.
You can check the status of an order once you have received an email from us with a UPS tracking number. You will receive your tracking number via email after 9:00 pm CST the day of your order. If you do not have an email address or have lost the tracking number, please send an email to firstname.lastname@example.org and we will track your package for you. For more on shipping, see Shipping & Delivery Information
Yes. Just send us an email requesting a copy: email@example.com.
All packages will be DELIVERED within five (5) business days from the time of your order when no special shipping options are chosen. We ship from Kansas City, Missouri right in the heart of the United States. For more on shipping, see Shipping & Delivery Information.
Yes, you can cancel an order, for any reason, within thirty minutes of placing it. If an order has already shipped, you may return it within 60 days of receipt for a full refund or exchange. All returned items must still be in original unused condition. For more on returns, see Return Policy.
Your complete satisfaction is our number one goal so there is no time limit that unused items in their original condition may be returned for an exchange or a refund. To return an item, just box it up and fill out our returns page. You will have the ability to select refund or exchange during the process. Once the returns page is completed, a pre-paid shipping label will be emailed to you. All returns are processed the same day we receive them. We cannot be responsible for lost or misdirected returns, so for your protection, insure all returns and send them to:
10800 North Pomona Ave.
Kansas City, MO 64153
We do not offer a printed catalog. All of our product and order information is available on our website, and you may place orders by telephone if you prefer.
Yes, we ship to APO/FPO addresses via the United States Postal Service at no additional charge. Estimated delivery for APO/FPO packages is 2-6 weeks.
We are required by law to charge sales tax for shipments in the state where our office is located: (Missouri) and any state that requires it for online purchases. For more information on our shipping policies, see Shipping & Delivery Information.
No. Currently, we can only ship to addresses in the United States.
No. UPS now offers ground shipments to Alaska and Hawaii. Standard ground delivery time to Alaska and Hawaii is four (4) business days.